Globallyfulfill FAQs

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What is fulfillment?

Order fulfillment is all the steps a company takes between receiving a new order and placing that order into the customer’s hands. The practice involves warehousing, picking and packing the product, shipping it and sending an automated email to the customer to let them know the order is in transit.

The Steps of Order Fulfillment?

Receiving inventory. Essentially, an eCommerce company has two ways to handle inventory. It can choose to receive and stock the inventory in-house or it can use an eCommerce order fulfillment outsourcer to take care of its stock and all the related tasks. In case it opts for the first option, the company will be responsible for taking stock, examining the inventory, labeling, and managing the inventory system. If the company chooses to outsource or decide to dropship, these tasks will be handled by the order fulfillment partner or supplier.


Storing inventory. If you decide to warehouse the inventory yourself, there will be another slate of tasks awaiting you once the receiving part is completed. The main tasks on the list will be to shelve the inventory and keep a close eye on what items come in and what items go out, so that you can ship the orders without any delays.


Processing the order. Businesses that outsource order fulfillment don’t need to go into the nitty-gritty of order processing, as they simply pass on the order request to their partner and let them handle the rest. For companies that manage their own inventory, this is the part where the order is picked off the shelf, transported to a packing station, inspected for any damages, boxed and moved to the shipping station.


Shipping the order. Depending on the size, weight and specific requirements of the order, the best shipping method is determined. Usually, a third-party carrier is contracted to fulfill this step.


Handling returns. For online buyers, the ability to easily return unwanted items is a major factor in the buying operation. To ensure the receiving, replacing and refunding of the returned items are as efficient as possible, you need to design a crystal clear returns policy that is easily accessible to both your buyers and staff. Having this step automated can help you avoid unnecessary chaos and errors.

What is the Order Fulfillment Process?

The eCommerce order fulfillment process is pretty straightforward. As explained above, order fulfillment comprises the activities of receiving, processing, and shipping the order, but can be broken down into smaller steps in chronological order:


Order is received (online, in person, via email or on the phone)

Order request is registered in the inventory system

Order confirmation is sent to the customer

Order request is sent to the warehouse

A warehouse worker locates and picks the ordered item

Order is packed and prepared for shipping

Order is shipped

The customer is notified that the order is on its way

Order is delivered

If necessary, order returns are handled and refunds granted

Inventory is updated

What is dropshipping?

Dropshipping is a retail fulfillment method where a store doesn’t keep the products it sells in stock. Instead, when a store sells a product using the dropshipping model, it purchases the item from a third party and has it shipped directly to the customer. As a result, the seller doesn’t have to handle the product directly.

The biggest difference between dropshipping and the standard retail model is that the selling merchant doesn’t stock or own inventory. Instead, the seller purchases inventory as needed from a third party—usually a wholesaler or manufacturer—to fulfill orders.

What is 3PL fulfillment?

3PL fulfillment, also referred to as third-party logistics, is the process of outsourcing the order fulfillment of your eCommerce business to a third-party service provider.

When you partner with a 3PL company, they take care of warehousing, inventory management, order management, packaging, and order fulfillment.

3PL fulfillment centers also facilitate faster shipping at lower costs. Using these services is of great benefit to you as a seller because it helps you in saving time, money and helps you make more profits.

What is a dropshipping agent?

Dropshipping agent is the third order fulfillment party that helps develop your eCommerce business with the ability to sourcing the products and negotiate the price with factory, checking quality, stocking products and fulfilling your orders. 

Globallyfulfill is your best choice.

What is the difference between shipping and fulfillment?

Shipping is the process of transporting goods from one place to another. Fulfillment is the process of ensuring that all the necessary steps are taken in order to deliver the goods to the customer. This includes packing, labeling, and arranging for a carrier to deliver the goods. It also involves providing customer service, tracking orders, and managing returns.

Do you have a fixed fee? What services does your fee include?

Globallyfulfill will consolidate all costs (inventory costs, labor costs, warehousing costs, picking costs, packaging costs, etc.) into a single cost, and we only charge $0.99 per order.

Is there an MOQ per product?

There is no MOQ for 99% of the products unless you want to brand or alter a product. If what you are looking for is special and requires an MOQ, we’ll let you know beforehand.

How do you search suppliers for our orders?

Usually, we will choose suppliers who work well with us because they have been tested and can offer good quality and price.

For those we haven’t work with before, we will find a suitable factory or wholesaler according to your needs and quantity.

Who do I speak to if I have issues or questions with the way things are going?

Please contact us. Our services team will respond to you in a few hours. We welcome your inquiries and always try to respond quickly.

What payment methods does Globallyfulfill support?

We support Payoneer, Paypal and bank transfer, please click the payment information page for more details.

Does Globallyfulfill support packaging customization service?

Yes. We offer logos printing and custom packaging for your products to differentiate them from others, our design team will offer multiple solutions, and our agents will find a factory to complete them at a favorable price.

What if I receive a damaged package?

All the goods we receive will be taken out and inspected one by one for quality, in order to reduce defective product rate to 0%. If you or your customers receive the defective goods, please provide evidence to our to customer service, we will resend or compensate for you.

How many countries can Globallyfulfill ship to? How long does it take?

We provide global shipping services and have long term relationships with major international logistics to get the lowest shipping rates. 

When you cooperate with Globallyfulfill, you will also enjoy the best logistics shipping rates. 

For air parcel shipments from China to most countries such as USA, UK, Australia, Canada and EU countries, the shipping time is 4-10 working days.

What do Globallyfulfil do?

We are a professional apparel fulfillment company from China. We source products for e-commerce sellers and fulfill orders, which includes searching for products, checking quality, providing free warehousing services and delivering products to your customers.

What advantages do you have over other fulfillment companies?

excellent 1-to-1 customer service;

Private brand service;

Cost-effective and fast transportation;

reliable and responsible after-sales service;

Powerful and 100% free order fulfillment system, more efficient;

New product development team service support, free sample pictures and videos;

Multiple modes of transport;

90 days free storage service.

Can I place an order with you using CSV?

Yes. You can place orders manually using data tables such as CSV or Excel. A more convenient and quick way is to connect to our order fulfillment system, please contact us, completely free of charge.

If I ship on Amazon /eBay, will you be able to do so?

Yes. You can manually place orders from other platforms using data sheets such as CSV or Excel. A more convenient and quick way is to connect to our order fulfillment system, please contact us, completely free of charge.

How do I connect my e-commerce store with Globallyfulfil order fulfillment system?

With our fulfillment system it takes only a few minutes to complete, please contact us for your operation, completely free of charge.

How can I trust you? Do you offer any guarantees?

Globallyfulfil belongs to our formally established company, named Guangzhou Ruifeng Cross-border Supply Chain Service Co., LTD., located in 713 Huijin International Finance Center, Huangpu Avenue, Guangzhou, China. It was established in 2012 with a registered capital of 1 million yuan. The website shows the company’s business license, offices, warehouses, photos and detailed descriptions of team members. You can also use PayPal or AliPay to pay for your order with us, which is protected by the transaction guarantee.

What if I have other questions?

Please feel free to contact us for one-on-one help with a specific account manager.

Does Globallyfulfil share my information with others?

We keep your personal/store/product/order information confidential and only use it for registration, order processing, payment and shipping.

What are the benefits of using Globallyfulfil service?

We provide one-stop direct sales supply chain solutions. You just need to place your order with us and we will take care of all the rest.

We make your direct sales business more efficient. The products we offer are more favorable than those offered by AliExpress sellers.

How long will it take you to process my order?

Whenever we receive your order:

If there is no stock in your warehouse, it will take approximately 3 days for us to purchase the product before sending it from our warehouse to your customer.

If you have stock in your warehouse, we process the order and send it to your customer within 24 hours.

Do you include any invoices/receipts/marketing materials in the package?

No, we won’t. Please don’t worry about that.

How to use globallyfulfil New Development Team Service support?

Contact the customer representative, send you the new product picture or connection you need, we will find the supplier for you, get the product for you to take free photos or videos to send you to use, which can greatly accelerate your whole new product development shelf cycle, the whole process is free.

Can I get some samples of the products I want to sell?

Yes. Please contact us and we will send you a sample product purchased for you.

How to control the quality of the product?

When we receive a product from a manufacturer, our quality control team will inspect the product to ensure it is in good condition before we store it. If we find products that are not good, we will return them to the manufacturer or even switch to a new manufacturer. We also check products and packaging before shipping to make sure everything we send is in perfect condition.

Do you take high-quality photos or videos for advertising? Can I take pictures of the product?

Yes, we offer professional product photography services. We have a professional photography team that can take product photos or videos according to your requirements. The price depends on the difficulty and quality of the photography.

How many orders can your warehouse handle per day?

Our warehouse can handle about 20k orders per day.

Where’s your warehouse?

We have a 10,000 m²  advanced e-commerce warehouse in Guangzhou. 

And we have overseas warehouses. There are 5,000 m²  in Atlanta, 20,000 m²  in New Jersey, 25,000 m²  in Los Angeles, 8,000 m²  in Toronto, Canada, 15,000 m²  in Birmingham, England, 10,000 m²  in Dusseldorf, Germany, and 8,000 m² in Melbourne, Australia.

Can you keep stock for me?

Yes, we can. In fact, most customers ask us to stock up for them to speed up fulfillment. You pay us in advance to purchase products for you, and we will keep your products as inventory in our warehouse. We provide 90 days free storage.

What is the price for processing my order in your warehouse?

As long as you buy from us, almost all warehousing services are free. Additional service charges will only be charged if you have a private label or customized package.

Which Courier company do you work with?

We mainly work with reputable carriers such as Yuntu, DSIfang, China Post, China EMS, CNE, Yanwen, FLYT, Holland Post, Royal Mail and DHL to ensure that you can deliver on time and within budget to customers around the world.

How do I check my tracking number?

Once we send a package for your order from our warehouse, the tracking number is automatically uploaded to the back office of your store.

What if my customer requests a refund or return?

We accept refunds or returns under any of the following conditions:

The product is lost and the delivery status on 17 track is not “delivered”;

Damaged products, incorrect or missing products;

The product waybill number is invalid, and the delivery status cannot be checked;


We will not resend or refund if:

The parcel is not delivered due to the wrong address or telephone number provided in the order;

The package did not arrive because the local post office could not contact the recipient.

How do I check my tracking number?

Once we send a package for your order from our warehouse, the tracking number is automatically uploaded to the back office of your store.

If the parcel is delayed by the customs inspection during the logistics transportation and is not delivered within the agreed time limit, will there be any compensation?

The parcels are not delivered within the agreed time limit due to the delay caused by the customs inspection or government random inspection, which belongs to the force majeure factor, so there will be no compensation.

How do I use Globallyfulfill to make private tags?

Step 1: Please let us know the product to be branded and how you would like it to be branded, e.g. packaging, inserts, sticks or labels on the product/package, printing on the product/package, etc.

Step 2: Send us the logo as an AI or psd document.

Step 3: Let us know the dimensions and what materials you would like to use to make inserts/pastes/labels/packaging, etc.

Step 4: We will check with the manufacturer to find out the price, MOQ, delivery time, etc.

Do you offer your own brand?

Yes, we handle everything for your own brand, including custom product packaging, inserts, product logos, etc.

Can you do branding and custom packaging?

Yes, we can. However, there is a minimum order required for branding and customisation packages, please contact your account manager for more details.